Prohibited Text Message Content

As stated in the Notify Customers Terms of Use, there are certain categories of text message content that are restricted in the United States, Canada, and other regions. As a result, the following messaging use cases cannot be supported:

  • Promotion or sale of any illegal product or service
  • High-risk financial services
  • Third-party lead generation services and marketing
  • Debt collection or forgiveness
  • “Get rich quick” schemes
  • Illegal substances/articles (cannabis, CBD, Kratom, Paraphernalia products, Vape/E-cigs, Fireworks)
  • Prescription drugs
  • Gambling
  • “S.H.A.F.T.” use cases and electronic smoking devices (Sex, Hate, Alcohol, Firearms, Tobacco, Vape/E-ciggs)

If you have questions about whether your business may fall under one of these prohibited categories, please reach out to us.

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