One-on-One Text Conversations

In addition to sending out text campaigns to many customers at once, you can also have One-on-One conversations in the Notify app.

• You can use the One-on-One feature to view replies to your campaigns, and then respond to those replies.
• You can also use One-on-One to send a single outbound text to a customer. This could be for an order notification, an appointment reminder, or any other need you can think of.

How to Use One-on-One Conversations

When you sign in to your Notify account, you'll see a Mailbox icon at the top of the page:

If you have any Unread text replies from customers, you'll see a green mailbox icon with the number of Unread messages. Just click on the Mailbox to view your replies, respond to those replies, or initiate a new conversation with a customer. Clicking the Mailbox will take you here:

Marking a Reply as Unread

When you view a reply the status will change from Unread to Read. If you want to mark the reply as a reminder to follow up later on, you can mark the reply as Unread by clicking the envelope icon inside the reply bubble (see red arrow in screenshot above).

Pricing for One-on-One Conversations

We charge $29 per month for up to 1,000 messages in the US and Canada. For pricing plans in other countries please contact Notify Customers Support.